Performance at a home for vulnerable adults has been called into question by government inspectors.
The charity-run Elderslie Project was branded weak in two key areas.
And the other two principal markers were only judged adequate.
Staff at times went into residents’ rooms without knocking, which denied them their privacy.
A raft of improvements have now been demanded.
Even the physical state of the residential bungalow home was criticised by the Care Inspectorate.
And its construction with poor insulation means sound was carried throughout the building.
Inspectors arrived at the Cherrywood Road home without warning on July 12.
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Nine disabled adults are looked after in a pair of bungalows.
Their well-being was given a weak rating of two, in a scale where one is unsatisfactory and six excellent.
The setting was also judged weak and the leadership and Covid-19 support were both only adequate, a three rating.
The Scottish Government Inspectors said Elderslie had “significant weaknesses”.
The Mungo Foundation has run the home for 15 years.
The charity supports around 1500 people across the West of Scotland, in nearly 30 different services.
Four relatives of residents were spoken to by inspectors and they said they were “happy with the service” and appreciative of staff efforts during lockdown.
But in a detailed probe, inspectors found missing records and gaps in information.
A section of the report said: “One person spent two days watching movies on TV while another seemed to be offered only ball throwing.
“It was unclear if staff offered any other activities or knew of anything else to offer. The art room was currently used for storage and only accessible to staff.
“We thought this was a missed opportunity for people to engage with meaningful activity.
“There did not appear to be many evaluations of meaningful activity for people and it was difficult to evidence that activity was discussed as part of the reviews as these documents were not in the care files.”
Other criticisms include a resident who lost 20lbs in weight – a medium risk of malnutrition – did not have an eating plan.
The Elderslie Project has been hit by a number of staff changes over the past year including a new manager.
The fabric of the building outside and inside was ruled unacceptable, with water leakage, poor flooring in some areas, broken woodwork and damage to fittings.
The Care Inspectorate added: “We saw little evidence that staffing had been reviewed and at times, numbers dipped below the accepted minimum staffing that was needed.
“The service were working closely with the local public health protection team and the new manager had started to develop an action plan to address the issues highlighted in this report.”
The Mungo Foundation has been asked to comment.